When most people hear of CRM, they think of software or technology. However, don't forget that it all starts with the customer, not just one customer but hopefully many of them.
Many customers make your business grow larger but before each of those becomes a customer, they were a prospect or a contact with some small information about them – a name, phone number, e-mail address, and information that might influence your sales process such as their title or how long they are in the process of buying your product. There are some companies that provide CRM software online.
There are several different types of activities that occur in order to gain clients. Other activities such as phone conversations and e-mails also gather much more information about their company or information regarding their contacts' roles and the decision-making process. You also communicate with other people within your organization.
These contacts are usually associated with a company. For each company you work with you may have more than just one contact. You will also be managing information not only on the contact level but on the company level as well.
You may wish to track documents, sales deals, other opportunities, and other forms of communication or useful information about that company from a system of record.
The data can be put on cards and papers or you can use more simple and innovative devices such as smartphones. Which Smartphone is created for using the system CRM? iPhone 4 is the best option for storing your business data because it is more sophisticated and editable.