A Messenger Bot is a virtual chatbot that integrates right into the Facebook platform and enables users to interact directly with the online shoppers as it may pertain to the orders, returns, FAQ, recommendations, and so on. Bot bots help automate the whole process of online customer support queries and functions through a conversational platform, like Facebook Messenger. Bots act as human online agents that provide real-time information on the products and services offered by a company.
To get started with the Facebook Bot creation you just need to set up your own account, after registration, you will be asked to give a name for the new bot. The name of the bot will help you in making the identification of the bot. Then you need to install a number of Facebook applications into the Facebook Bot, one of which is Facebook Messenger Bot. Once installed, the Facebook Message Bot will start to interact with your Facebook friends. The bot then will make suggestions to your Facebook friends based on its experience and the data it has accumulated from the real-time interactions it has conducted.
There are a number of features that Facebook Bot provides in order to make interaction with your friends easier and more efficient. It helps in making customer support queries easier for the customers to handle, as it will be able to provide you with instant answers and other important information related to the product or the service that the customer is inquiring about. This also makes the interactions more dynamic and the customers get a better sense of getting involved with the product. The Facebook Bot can also be used for providing tips and tricks related to the product that you are offering, this way the customer gets informed about the features, benefits, and uses of the product and is able to choose the product that suits his requirements.
For a wider interaction with the customers, it is recommended that the Facebook Bot provides a variety of features to the customers. These features include shopping tips, reviews, product ratings and recommendations, and so on.
You can even allow your customers to leave product reviews in order to increase your customer base, this way your customer base is increased as well. Reviews provide an avenue for customers to discuss and review products and ratings provide an additional source of traffic on the website and these reviews can also be useful tools for the promotion of the company, for the customers as they can recommend the products of their friends.
As a social media company, you must always keep your customers engaged in conversation and keep them posted on what is happening with the product and services. You can use these tools to make updates on any changes, improvements that have been done in the products and services. If you keep your customers engaged you are sure to maintain a healthy customer relationship.
With a Facebook Messenger Bot, you will not only save your marketing budget, but you can also have a hand in improving your customer relations. If a person on your customer care team becomes unresponsive, this can have a negative impact on your business. The customer is able to easily contact you by just sending a message or leaving a message in your Facebook Messenger Chatbot. A great way to communicate with customers is to send a message asking them to send an email to you and if you can provide a live response or reply, your customer will feel appreciated and is less likely to get irritated with you.
If you want to get the best out of your Facebook Chatbot, you can make it an integrated part of the Facebook Messenger system, this way, your customer care will become a seamless integration of the two. The ability to respond to customer queries in real-time will enable your customers to get the answers that they need and you will never have to spend any time getting in touch with them. It is also very easy to manage your customer base, you can create new people and remove existing people from your customer list. This will free up your time to do other things which are very important for a successful online marketing business.